Professional Self Storage Management Company
• Improve your operations, full service property management
• 30+ years of self-storage management experience
• Decrease vacancy loss, increase income
• Facility evaluations, Feasibility studies

How to Run Your Self Storage Facility More Efficiently

Building a Sales Team  •  Building Blocks for Success  •  Chamber of Commerce Mailer  •  Competitor Template  •  General Practices
Get the Rental  •  Get the Sale  •  Image & Impression   •  Marketing 101  •  Marketing the Easy Way  •  Selling Ideas Version 1

Image and Impression in the Self Storage Industry

• Lighted signs need to be 100% operational.
• Banners need to be professionally done and in good shape.
• Gate signs need to be current and readable.
• No hand written signs.
• Flags and pennants need to be clean with no tears or stains
• Reader boards - need to be approved messages with no letters missing.
• Brochures need to be stocked and applicable.

• Landscaping needs to be neat and maintained.
• Buildings need to be clean and graffiti free.
• Parking lots need to be clean.
• Dumpster area needs to be maintained.
• Hallways cleaned regularly.
• Vacant units clean and tagged.
• High traffic areas need to be painted as needed.
• Windows cleaned periodically.
• Offices should be clean and professional looking.
• Bathrooms need to be cleaned and stocked.

• In approved uniform at all times including name tags.
• Polite and courteous at all times.
• Professional and knowledgeable.
• Minimize distractions - cell phones, irrelevant conversations, irate customers.
• Set yourself up for success - have all needed items at arm’s reach.
• Only offer what you can attain with customers.
  

PERCEPTION IS REALITY


WHAT IS YOUR CUSTOMERS’ PERCEPTION OF YOUR FACILITY AND YOUR BUSINESS?